Transaction Flow
Here are several useful features in Aurpay Merchant dashboard. When you have underpaid order.
Case 1: Resolve
This works when you have an underpaid order, there will be an "UNKNOWN" type transaction flow.
When your customer paid less and you are ok to round it down.
Step 1:
Go to transaction flow, select a Cryptocurrency at the top. Find the "UNKNOWN" transaction.
Step 2:
Compare the order, your customer paid you less than the order amount.
i.e. The order amount is 0.000035 ETH, he only paid 0.00003 ETH.
Step 3:
Click the transaction and RESOLVE, to match the corresponding order.
After RESOLVE, your order will be resolved, then the Order status on your Woocommerce dashboard will be successful as well:
Case 2: Request Remaining
This works when you have an underpaid order, there will be an "UNKNOWN" type transaction flow as well.
You can ask the customer to pay the remaining amount using "REQUEST REMAINING".
Step 1:
Go to transaction flow, select a Cryptocurrency at the top. Find the "UNKNOWN" transaction.
Step 2:
Match-related order ID
A payment link is generated automatically, it lets your customer pay the remaining amount of this order.
You can send this link to them directly or in person.
After payment, this order is marked as "SUCCESS".
Transaction Flow
You can perform a reconciliation check for your account balance changes.
| Transaction Flow Type | Account balance | Case |
|---|---|---|
Order | Increase | Order from supported eCommerce platform |
Invoice | Increase | Send an invoice to your customer |
Unknown | Increase | Amount doesn't match the order price, you can "RESOLVE" or "REQUEST REMAINING" |
Withdraw | Decrease | Withdraw crypto to your wallet |
Resolved | No change | RESOLVE an unknown type of order |
Rest | Increase | REQUEST REMAINING an unknown type of order |
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