Transaction Flow

Here are several useful features in Aurpay Merchant dashboard. When you have underpaid order.

Case 1: Resolve

This works when you have an underpaid order, there will be an "UNKNOWN" type transaction flow.

When your customer paid less and you are ok to round it down.

Step 1:

Go to transaction flow, select a Cryptocurrency at the top. Find the "UNKNOWN" transaction.

Step 2:

Compare the order, your customer paid you less than the order amount.

i.e. The order amount is 0.000035 ETH, he only paid 0.00003 ETH.

Step 3:

Click the transaction and RESOLVE, to match the corresponding order.

Resolve an UNKNOWN transaction

Select an Order to match

After RESOLVE, your order will be resolved, then the Order status on your Woocommerce dashboard will be successful as well:

Case 2: Request Remaining

This works when you have an underpaid order, there will be an "UNKNOWN" type transaction flow as well.

You can ask the customer to pay the remaining amount using "REQUEST REMAINING".

Step 1:

Go to transaction flow, select a Cryptocurrency at the top. Find the "UNKNOWN" transaction.

Step 2:

Match-related order ID

A payment link is generated automatically, it lets your customer pay the remaining amount of this order.

You can send this link to them directly or in person.

After payment, this order is marked as "SUCCESS".

Transaction Flow

You can perform a reconciliation check for your account balance changes.

Transaction Flow Type	Account balance	Case
Order	Increase	Order from supported eCommerce platform
Invoice	Increase	Send an invoice to your customer
Unknown	Increase	Amount doesn't match the order price, you can "RESOLVE" or "REQUEST REMAINING"
Withdraw	Decrease	Withdraw crypto to your wallet
Resolved	No change	RESOLVE an unknown type of order
Rest	Increase	REQUEST REMAINING an unknown type of order