> For the complete documentation index, see [llms.txt](https://docs.aurpay.net/product-guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aurpay.net/product-guides/get-started/aurpay-merchant-dashboard/orders.md).

# Orders

### 1. Order

View your orders from Ecommerce platform

<figure><img src="https://2100444965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FprRpTYIDGhLVrGvW2htb%2Fuploads%2FyJNkjbmeMuK3uo4NkdYX%2FScreen%20Shot%202022-11-16%20at%204.43.42%20PM.png?alt=media&amp;token=55467f23-bb52-4a08-82fa-ef41b5ff7503" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="150.33333333333331">Order Type</th><th width="339">Status</th><th>Notes</th></tr></thead><tbody><tr><td><mark style="color:blue;background-color:blue;">PENDING</mark></td><td><ol><li>Customer started the checkout process but did not complete it. </li><li>Or currently waiting for blockchain confirmation.</li></ol></td><td>This order is valid for 30 minutes.</td></tr><tr><td><mark style="color:green;background-color:green;">SUCCESS</mark></td><td>Customer has completed the checkout process and payment has been confirmed.</td><td>You can refund your customer if they provide their wallet address.</td></tr><tr><td>OVERDUE</td><td><ol><li>Customer didn't pay during 30 minutes. </li><li>Or the order is partially paid or paid wrong amount, you need to resolve it in <a href="/product-guides/get-started/aurpay-merchant-dashboard/transaction-flow.md">"<strong>Transaction Flow</strong>".</a></li></ol></td><td></td></tr><tr><td>Refunded</td><td>A customer's order has been refunded.</td><td></td></tr></tbody></table>

###

### 2. View "**Order details**"

It indicates the fiat price and received crypto amount.

**Hash:  The only valid reference for successful transactions on blockchain.**

<figure><img src="https://2100444965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FprRpTYIDGhLVrGvW2htb%2Fuploads%2FSxilwlYPh1vGvwwcAZ3A%2FScreen%20Shot%202022-11-16%20at%204.52.49%20PM.png?alt=media&amp;token=b952b9d5-6cf2-46fc-b15b-a64921047527" alt=""><figcaption></figcaption></figure>

### 3. Refund an **Order**

**Enter your customer's wallet address to refund an order.**

<figure><img src="https://2100444965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FprRpTYIDGhLVrGvW2htb%2Fuploads%2FynL4nU1O5cu0Hz5rku5N%2FScreen%20Shot%202022-11-16%20at%205.57.57%20PM.png?alt=media&amp;token=5c28d688-6ce0-468f-8668-af8c023bedea" alt=""><figcaption></figcaption></figure>